Responsible Gambling at Platinum Play

Responsible Gambling at Platinum Play

Playing pokies and casino games should stay enjoyable, social and firmly within your own limits. Platinum Play provides a set of safer-gambling tools so you can set boundaries before you play, not after a session has gone further than you planned.

These tools exist because gambling affects everyone differently. What feels like harmless fun to one player can become a problem for another, and the tools below put you in control of your own account, your own spending and your own time.

Who this page is for

This page is for every player on Platinum Play, whether you have never set a limit before or you already manage your play carefully. It is also for anyone concerned about a family member or friend and looking for where to point them.

• Players who want to cap spending before a session starts
• Players who notice they are playing longer or more often than intended
• Family members or friends supporting someone else's gambling
• Anyone who wants a break, short or permanent, from their account

You must be 18 or over to hold an account or play at Platinum Play. Age verification is part of our standard account checks.

Setting a limit on your account

Deposit limits, loss limits and time limits all work the same basic way. You choose an amount or a duration, confirm it, and the system enforces it automatically from that point on.

1. Log in to your Platinum Play account and go to your account or cashier settings.
2. Open the responsible gambling or safer-gambling section.
3. Choose the tool you want to set: deposit limit, loss limit, session time limit or reality check.
4. Enter the amount in AU$ or the time period that suits you (daily, weekly or monthly).
5. Confirm the change. Lower limits usually apply immediately.
6. If you want to raise a limit or remove it later, submit the request through the same section.

Increasing a limit or removing it is not instant. This cooling-off step is deliberate: it gives you time to reconsider rather than reversing a limit in the heat of the moment.

Why a short delay applies to increases

Requests to raise or lift a limit take effect after a set waiting period, while requests to lower a limit apply straight away. This asymmetry is standard practice across safer-gambling tools and is there to protect you, not to inconvenience you.

Self-exclusion and how it works

Self-exclusion lets you close off access to your Platinum Play account for a period of time or permanently. It is the strongest tool available when you need a complete break rather than a limit on spending.

• Short-term break: temporarily pause your account for a set number of days or weeks.
• Extended self-exclusion: block your own access for a longer fixed term.
• Permanent self-exclusion: close the account with no planned return date.

To start self-exclusion, contact support through your account or use the responsible gambling settings and select the self-exclusion option. Confirm the period you want. Once active, you will not be able to log in or deposit until the period ends.

During self-exclusion, marketing emails and promotional contact relating to your account should also stop. If you are self-excluding because of concern for your own gambling, consider pairing it with a call to Gambling Help Online, covered below.

Self-exclusion is not limited to offshore accounts

Self-exclusion from Platinum Play only closes this account. If you hold accounts with other operators, or Australian-licensed wagering accounts, each one needs to be closed separately. Australia's national self-exclusion register, BetStop, applies to licensed Australian wagering services, not offshore casino accounts, so it will not cover your Platinum Play account.

Safer-gambling tools available

Recognising the warning signs of problem gambling

Problem gambling can develop gradually, and it is easier to notice in hindsight than in the moment. Being honest with yourself about these patterns is the first step toward getting things back on track.

Signs to watch for in your own play

• Spending more time or money on pokies than you planned, repeatedly
• Chasing losses by depositing again to try to win back what you lost
• Borrowing money, selling things or using money meant for bills to keep playing
• Lying to family or friends about how much time or money you spend gambling
• Feeling anxious, irritable or low when you try to cut back or stop
• Gambling to escape stress, boredom or difficult emotions rather than for enjoyment
• Neglecting work, study, relationships or sleep because of gambling sessions

Signs to watch for in someone else

• Secrecy around phone or computer use, particularly at odd hours
• Sudden financial pressure with no clear explanation
• Mood swings tied to wins or losses they mention or that you notice
• Withdrawing from usual social activities or responsibilities

Noticing one or two of these on their own is not necessarily a problem. A cluster of them, or a pattern that is getting worse, is a reason to use the tools on this page or reach out for support.

Where to get help in Australia

Support is free, confidential and available whether or not you are ready to stop gambling altogether. You do not need to wait for a crisis to reach out.

• Gambling Help Online: call 1800 858 858, available 24 hours a day, 7 days a week. Visit gamblinghelponline.org.au for live chat, online counselling and local service referrals.
• Lifeline: call 13 11 14 for crisis support if you are in distress, at any hour.
• Family and friends: Gambling Help Online also supports people affected by someone else's gambling, not just the person gambling themselves.

Using the deposit limit, loss limit, time limit or self-exclusion tools on your Platinum Play account alongside professional support gives you both immediate control and longer-term help.

A note on confidentiality

Conversations with Gambling Help Online are confidential. Reaching out does not affect your Platinum Play account unless you specifically choose to self-exclude or set limits as part of that conversation.

Frequently asked questions

How do I set a deposit limit on my Platinum Play account?

Go to the responsible gambling section in your account settings, select deposit limit, and enter an amount in AU$ for a daily, weekly or monthly period. Lowering a limit applies immediately, while raising one takes effect after a short waiting period.

Can I reverse self-exclusion once I have set it up?

Self-exclusion is designed to run for the full period you select, whether that is a short break or permanent closure. It is not intended to be reversed early, which is what makes it a stronger tool than a deposit or loss limit for taking a genuine break.

Does BetStop cover my Platinum Play account?

No. BetStop is Australia's self-exclusion register for licensed Australian wagering operators and does not apply to offshore casino accounts. To exclude from Platinum Play specifically, use the self-exclusion option in your account settings or contact support directly.

What is a reality check and how does it help?

A reality check is an on-screen reminder that shows how long you have been playing and how much you have spent during a session. It interrupts play at intervals you choose, helping you make a clear-headed decision about whether to continue.

Who can I talk to if gambling is affecting someone in my family?

Gambling Help Online, on 1800 858 858 or at gamblinghelponline.org.au, supports family members and friends affected by someone else's gambling, not only the person gambling. The service is free, confidential and available 24/7 for anyone who needs to talk it through.